What I do
Voice AI that survives a real phone call
Most voice demos break the first time someone interrupts or goes off script. I build voice agents that hold up in real conversations, on the phone, on your website or inside your app.
What I build
Hold a real conversation
Callers interrupt, change their mind and leave the important part for last. The agent keeps up, and replies fast enough that it still feels like talking to someone.
Get things done
It looks up an order, updates the CRM, books a time or opens a ticket while the caller is still on the line.
Answer from your knowledge
It answers from your own documents, sites and data. When an answer is wrong, you fix the source, not the prompt.
Hand over to a person
When a person should take over, the agent transfers the call with the transcript attached. Nobody starts again from the top.
Turn calls into insight
I transcribe and score every call. Was it resolved, what did people ask for, where did the agent get stuck? Stakeholders get regular reports, and customer success teams see which calls need a follow-up.
Where I work
I am based in Byron Bay and work with businesses across Australia, most often in Sydney, Melbourne and Brisbane, and internationally. Nearly all of it is remote.
Let's talk
Tell me what your phone does now, and what you wish it did.