Privacy Policy
Last updated: 1 July 2025
Introduction
Treibhaus Pty Ltd (ABN 71 688 638 271) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact form: your email address and the content of your message
2.2 Automatically Collected Information
When you access our website, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address
- Referring webpage
- Pages visited
- Time and date of visits
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your enquiries
- Communicating with you regarding our services
- Improving our website and services
- Marketing and promotional efforts, where you have consented
- Complying with legal obligations
Third-Party Service Providers
We may share your information with third-party service providers to help us provide our services:
- Email Service Providers: To facilitate email communications
- Analytics Providers: To understand website usage patterns
These third parties are prohibited from using your personal information for any purpose other than providing services to us.
Data Storage and Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your personal information may be stored and processed in Australia or other countries where our service providers maintain facilities.
Your Rights
Under Australian Privacy Principles and the GDPR (for EU residents), you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability
- Withdraw consent
To exercise these rights, please contact us using the details provided in the "Contact Us" section.
Analytics and Cookies
We do not use tracking cookies, advertising cookies, or cross-site tracking technologies on this website.
7.1 GoatCounter
We use GoatCounter for website analytics. GoatCounter does not set cookies, does not collect personal information, and does not track visitors across websites or over time. It records the page visited, the referring page, and general browser, screen size, and country information. Your IP address is used only transiently to derive an approximate country and is not stored.
Because no cookies are set and no personal information is collected, this analytics does not require your consent and there is nothing for you to opt out of. For more information on what GoatCounter collects, you can visit:
GoatCounter's privacy policy →Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Treibhaus Pty Ltd
- ABN: 71 688 638 271
- Byron Bay NSW 2481
- Australia
- Email: hello@treib.haus